Terms of service

Overview

Welcome to Rottalab! The terms “we”, “us” and “our” refer to Rottalab. Rottalab operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Rottalab is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, these “Terms”), describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they include important information about your legal rights (including warranty disclaimers and liability limitations) and incorporate important consumer protections under Maltese and EU law. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence (18 years or older in most EU countries) or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own or control. To use the Services (including browsing our store or purchasing products), you may be asked to provide information such as your name, email address, billing and shipping address, and payment details. You represent and warrant that all information you provide is truthful, current, and complete, and that you have all necessary rights to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. You may not transfer, sell, assign, or license your account or account rights to any other person.

Section 2 – Our Products

We strive to ensure that our products and services are described accurately and depicted as realistically as possible in our online store. However, please understand that the colors or appearance of products on your device’s screen may vary due to your display settings or device, and we cannot guarantee that your device will accurately reflect the actual product’s colors or details. We do not warrant that the appearance or perceived quality of any product or service will meet your personal expectations or exactly match the images or descriptions on our site. That said, if any product you purchase from us is faulty, not as described, or does not conform to the contract, you have legal rights under consumer law to have the product repaired or replaced, or to receive a price reduction or a refund in certain caseseuropa.eueuropa.eu. Nothing in these Terms will affect or reduce your statutory rights, including your right to a minimum 2-year legal guarantee for the conformity of goods as required by EU laweuropa.eu (in some jurisdictions this may be longer). In particular, goods that do not match their description or are not fit for their normal purpose (or any specific purpose you told us about and we agreed to) can entitle you to a remedy under laweuropa.eu.

All product descriptions, pricing, and availability information are subject to change at any time without notice at our sole discretion. We reserve the right to modify or discontinue any product at any time. We also reserve the right to limit the quantities of any products or services that we offer to any customer, geographic region, or jurisdiction, on a case-by-case basis. Any offer for any product or service made on our site is void where prohibited by law.

Section 3 – Orders and Right of Withdrawal

When you place an order through our online store, you are making an offer to purchase the products in your cart. All orders are subject to our acceptance. We reserve the right, at our sole discretion, to accept or decline your order for any reason (for example, suspicion of fraud, inability to fulfill, pricing errors, etc.). Your order is not considered accepted until we send you an order confirmation (e.g. by email) confirming that we have accepted and will process your order. We must receive your payment (and any applicable taxes and shipping charges) before an order is accepted and goods are shipped. Please review your cart and order details carefully before submitting an order, as we may not be able to accommodate change or cancellation requests once an order is accepted and processing. If we do not accept your order, or if we cancel your order after acceptance, we will notify you via the email address or phone number provided at the time of order and will refund any payment received. In the event we need to make a material change to your order (e.g. product substitution or significant delay), we will contact you and you will have the right to cancel with a full refund.

Right of Cancellation (EU Customers): If you are a consumer in the European Union, you have a legal right to withdraw from (cancel) your purchase made on our website, within 14 days after the day you (or a person indicated by you, other than the carrier) receive the goods, without giving any reasoneuropa.eu. (If your order consisted of multiple goods delivered on different days, the 14-day period runs from the date you receive the last item.) To exercise this right, you must inform us of your decision to cancel before the 14-day withdrawal period expires. You may do so by contacting us via email at our contact address (or by any other clear statement, such as a letter sent by post or an electronic message). You may (but are not required to) use the model withdrawal form provided in our Refund Policymccaa.org.mt. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day period has expiredmccaa.org.mt.

If you exercise your right of withdrawal, you must return the goods to us without undue delay and in any event no later than 14 days from the day on which you informed us of the withdrawal. You are responsible for the direct cost of returning the goods, unless we have explicitly informed you that we will bear those costs or if we failed to inform you that you would have to bear themeuropa.eu. We will reimburse all payments received from you, including the original delivery/shipping charges (except any supplementary costs if you chose a more expensive delivery option than the standard delivery offered by us), without undue delay and in any event within 14 days from the day we are informed of your decision to withdrawmccaa.org.mt. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise, and in any event you will not incur any fees as a result of the refundmccaa.org.mt. Please note: We reserve the right to withhold reimbursement until we have received the returned goods back, or you have supplied evidence of having sent back the goods, whichever is earlier (as permitted by law). You must take reasonable care of the products while they are in your possession; if you have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics, and functioning (i.e. more than you would be allowed to do in a physical shop), we may deduct an amount from the refund to reflect that diminished value, as allowed by law.

Exceptions: The 14-day withdrawal right will not apply to certain types of products and services. In particular (and without limitation), you do not have a right to cancel orders for:

Goods made to your specifications or which are clearly personalized (custom-made items)europa.eu;
Goods which are liable to deteriorate or expire rapidly (e.g. perishable goods such as certain foods)europa.eu;
Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after deliveryeuropa.eu;
Sealed audio or video recordings or sealed computer software, if the seal is broken after deliveryeuropa.eu;
Digital content (including digital downloads of software, e-books, music, videos, or other data) which is not supplied on a tangible medium (e.g. not on a CD/DVD/USB), if the performance (download or streaming) has begun with your prior express consent and acknowledgment that you lose the right to withdraw once the performance beginseuropa.eu.

Aside from the above statutory cancellation rights, your purchases are also subject to any additional return, exchange, or refund rights described in our Refund Policy. Please refer to that policy for further details on our return procedures and any store-specific policies (which are in addition to your legal rights). You agree that any returns or refunds will be handled in accordance with our Refund Policy and applicable law. In all cases, nothing in these Terms or in our policies is intended to limit your legal rights under consumer law. If you have any questions about returns, refunds, or cancellations, you can contact us at info@rottalab.com for assistance.

Section 4 – Prices and Billing

All prices for products and services shown in our online store are in the indicated currency and (unless explicitly stated otherwise) are exclusive of any applicable taxes, shipping and handling charges, and any customs duties or import taxes that may apply. The price charged for a product will be the price in effect at the time you place your order, and will be indicated in your order confirmation email. We reserve the right to change prices, discounts, and promotions for our products at any time, but any such changes will not affect orders that have already been placed and accepted. We may also run temporary promotions or sales; such promotions are subject to their own terms. If there is any conflict between the promotion terms and these Terms, the promotion terms will govern for that promotion.

Please note that prices displayed on our website may differ from prices offered for the same products in physical retail stores or on other online platforms. By making a purchase, you agree to provide current, complete, and accurate purchase and account information for all transactions. You are responsible for keeping your account information (including your email address, billing address, shipping address, and payment details such as credit card numbers and expiration dates) up to date so that we can process your transactions and contact you as needed.

By providing a payment method (e.g. credit/debit card or other payment service), you represent and warrant that (i) the payment information you supply to us is true, correct, and complete, (ii) you are duly authorized to use that payment method, (iii) charges incurred by you will be honored by your payment provider (e.g. your credit card company or bank), and (iv) you will pay all charges incurred at the posted prices, including any shipping fees and applicable taxes or duties. If your payment cannot be processed or is refused for any reason, we may cancel your order (or suspend delivery of the products) and reserve the right to charge you for any costs we incur as a result of the refused payment (except to the extent limited by law).

Section 5 – Shipping and Delivery

We will arrange for shipment of the products to you. Shipping or delivery dates and times provided (whether on our site or in order confirmations) are estimates only and not guaranteed. While we will make reasonable efforts to deliver your orders in a timely manner, we are not liable for any delays in shipping or delivery of products. In particular, we are not responsible for delays caused by events or circumstances beyond our control, including delays by our shipping carriers, customs clearance delays, or other logistical issues. If there is a substantial delay in dispatching your order, we will do our best to inform you. In any event, if we cannot fulfill and deliver your order within 30 days of your order acceptance, you have the right to cancel the order and receive a full refundeccnetmalta.gov.mt. We will inform you if a product you ordered becomes unavailable or delayed, and if we cannot agree on an alternative arrangement, we will promptly refund any payment for the undelivered product as required by laweccnetmalta.gov.mt.

Once your order is ready for shipment, we will hand it over to a reputable courier or postal service. Risk of loss or damage: If you are a consumer, the risk of loss or damage to the goods remains with us (and/or our carrier) until the moment you or your designated recipient have physically received the goodseccnetmalta.gov.mt. In other words, we bear the risk of any products being lost or damaged in transit to you. If a product arrives damaged, you should inform us and the carrier as soon as possible and you may have the right to reject the delivery – please refer to our Refund Policy for instructions in such cases. Once you (or a person you authorize) take possession of the goods, ownership (title) of the goods and the risk of loss passes to you. If you arrange for your own shipping or pickup of the goods (independent of the options offered by us), then risk passes to you when your appointed carrier or agent collects the goods from useccnetmalta.gov.mt. We do not assume any liability for any loss, theft, or damage to products after they have been delivered to the address specified in your order (or after they have been collected by a carrier arranged by you).

Please ensure that the shipping address and recipient name you provide are accurate and complete. We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address. Any additional charges for re-shipment or handling due to such errors may be passed on to you. Title to the products will pass to you only after we have received full payment for the order (including any shipping fees and taxes) and the product has been delivered to you.

Section 6 – Intellectual Property

The Services (including our website and all content therein) contain intellectual property that is owned by or licensed to Rottalab, its affiliates, or its content suppliers, and is protected by applicable intellectual property laws and treaties. This includes, but is not limited to, all text, graphics, logos, button icons, images, audio clips, video clips, data compilations, software, and design elements on our site, as well as the overall look and feel and arrangement of our website. All trademarks, service marks, brand names, product names, and trade names of Rottalab (including “Rottalab” and our logos) displayed on the Services are the property of Rottalab or its affiliates or licensors. Other trademarks and logos that appear on our Services are the property of their respective owners and are used by us only under license or permission.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and its content for your personal, non-commercial use, in accordance with these Terms. This license does not allow you to: (a) copy, reproduce, modify, publish, transmit, distribute, display, or create derivative works from any part of the Services; (b) use any of our intellectual property (such as our trademarks or copyrighted content) without our prior written permission; or (c) use any content on the Services for any commercial purpose (such as scraping product information for resale or using images for your own marketing). Any use of the Services or its content that is not expressly authorized by these Terms is prohibited and may violate copyright, trademark, and other laws. All rights not expressly granted to you in these Terms are reserved by Rottalab and its licensors. Unauthorized use of the Services may violate applicable intellectual property laws and could result in civil or criminal liability. If you wish to seek permission for any use of our content beyond what is permitted here, please contact us. We are willing to consider reasonable requests in our discretion.

Section 7 – Optional Third-Party Tools

From time to time, we may provide you with access to tools, features, or integrations provided by third parties (i.e. not by Rottalab) as part of our Services. For example, our site might enable certain third-party apps or widgets to enhance your shopping experience. You acknowledge that any such third-party tools are made available for your convenience “as is” and “as available” without any warranties, representations, or endorsements from us. We do not control or monitor the content, functionality, or performance of third-party tools, and we disclaim all liability arising from or relating to your use of them.

Any use by you of optional third-party tools or features offered through our site is entirely at your own risk and discretion. It is your responsibility to review and understand the terms and conditions applicable to any third-party tools (which will be provided by the third-party providers, not by Rottalab). If you do not agree to those third-party terms, you should not use the corresponding tools. We may also introduce new services, features, or tools in the future (including new integrations or resources). Any such new features or tools shall be subject to these Terms unless stated otherwise.

Section 8 – Third-Party Links and Resources

Our Services may include links to third-party websites or services that are not owned or controlled by Rottalab (for example, links to manufacturers’ sites, social media pages, or payment processing sites). Additionally, our site may include third-party content, or embed functionality provided by third parties. These third-party websites and resources are provided for your convenience only. We do not have control over the content, operations, or policies of any third-party websites. By providing a link or access, we are not endorsing or making any representations about the third-party site or resource. We are not responsible or liable for any content, advertising, products, or other materials on or available from such external sites or resources.

If you decide to click on a third-party link or use a third-party service, you do so at your own risk. Any dealings you have with third parties (including advertisers or other merchants) found via our Services are between you and that third party, and you agree that Rottalab is not responsible for any loss or damage of any sort that may result from such dealings. When you leave our site, you should review the terms and policies of the third-party site you are visiting, because those will govern your use of that site. Complaints, claims, or questions regarding products or services provided by third parties should be directed to the appropriate third party.

Section 9 – Relationship with Shopify

(Note: This section reflects the relationship between Shopify and our store as required. It should not be removed or modified without permission.)

Rottalab is powered by Shopify, which provides the e-commerce platform that hosts our online store. This enables us to sell our products and services to you. However, any sales or purchase contracts formed through this Store are strictly between you and Rottalab. Shopify is not a party to the sale and is not responsible for any aspect of products or services you purchase from Rottalab. By using our Services, you acknowledge that Shopify has no liability for any claim or dispute arising out of your purchase of goods or services from Rottalab. For example, Shopify is not responsible for product quality, safety, delivery, pricing, or compliance with applicable laws in relation to your purchases from us. You hereby expressly release Shopify and its affiliates from any and all claims, demands, damages, or liabilities arising out of or related to your transactions with Rottalab. Rottalab remains solely responsible for its products, the content of its store, and any claims or issues arising from the sale of its products.

(For information on how Shopify may handle your personal data in connection with our store, please see Section 10 and Shopify’s privacy policy.)

Section 10 – Privacy Policy

Your submission of personal information through our store is governed by our Privacy Policy, which can be found at /policies/privacy-policy (also accessible through our website’s footer or menu). Our Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Services. By using the Services or placing an order, you acknowledge that you have read and understood our Privacy Policy.

Please note that because our store is hosted on the Shopify platform, Shopify will also process certain personal information (such as your name, email, shipping address, and payment information) as needed to power this e-commerce platform. Shopify may process your data for purposes such as facilitating payments, fraud prevention, and analytics to improve the platform. Some of your information may be stored on Shopify’s servers or shared with third parties (like payment processors or carriers) in order to complete your transactions. Shopify’s collection and use of your information is governed by Shopify’s Privacy Policy (available on Shopify’s official website). By using our Services, you acknowledge that your information will be shared with Shopify as our data processor and will be handled as described in Shopify’s Privacy Policy. If you have any questions about how Rottalab or Shopify handle your personal data, please review our Privacy Policy or contact us. We take your privacy seriously and comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), where applicable.

Section 11 – Feedback and User Content

If you submit, post, or send us any content or materials – for example, product reviews, comments, testimonials, suggestions, ideas, or other feedback (collectively, “Feedback”) – you grant Rottalab a non-exclusive, perpetual, worldwide, irrevocable, royalty-free, sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback (in whole or in part) in any media or format. We may use your Feedback for any purpose, including improving or promoting our products and Services, without any obligation to compensate you. For example, if you submit a product review or send us an idea for a new feature, we can use and share those materials freely under this license.

By providing Feedback, you represent and warrant that: (i) you own or have the necessary rights and permissions to submit the Feedback and to grant us the above license; (ii) any material connections or incentives (if any) that you received in exchange for the Feedback have been fully disclosed (for instance, if you were given a free sample in exchange for a review, you have stated that clearly); and (iii) your Feedback does not violate any third-party rights or any laws. You agree that your Feedback will not contain any content that is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, and it will not contain any malware or computer virus that could affect the operation of the Services. You are prohibited from misrepresenting yourself (e.g., using a false email or pretending to be someone else) when providing Feedback. You are solely responsible for the content and accuracy of any Feedback you provide.

We reserve the right (but not the obligation) to monitor, edit, or remove any user-generated content on our Services that we determine, in our sole discretion, is unlawful, offensive, libelous, defamatory, pornographic, obscene, or otherwise violates any party’s rights or these Terms. However, the primary responsibility for your Feedback lies with you. We take no responsibility and assume no liability for any content posted by you or any third party. If you believe any content on our site violates your rights or these Terms, you may notify us so that we can review it.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or within the Services that contains typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. While we strive for accuracy, errors can happen. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Services (or on any related website) is inaccurate at any time without prior notice, including after you have submitted your order. If we discover a pricing or descriptive error for a product you’ve ordered, we will inform you as soon as possible and give you the option to reconfirm the order with the corrected information or cancel it for a full refund.

We undertake no obligation to update or clarify information in the Services, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services (or on any related site) should be taken to indicate that all information has been modified or updated. If you find an error or inconsistency on our site, we welcome you to contact us so we can correct it.

Section 13 – Prohibited Uses

You agree to use our Services only for lawful purposes and in compliance with these Terms. You may not use the Services (including any site content, product listings, or communication features):

For any unlawful, illegal, fraudulent, or malicious purpose;
To violate any applicable international, national, or local law or regulation (including, but not limited to, any consumer protection, data protection, export control, or intellectual property laws);
To infringe upon or violate our intellectual property rights or the rights of others, including copyrights, trademarks, patents, trade secrets, privacy, or publicity rights;
To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person (including our employees or other users) on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
To submit false or misleading information (for example, providing a false name or fraudulent payment information, or posting false reviews);
To upload or transmit any material that violates any third-party rights or that you do not have a right to make available under any law or contractual duty (such as insider information or proprietary and confidential information learned or disclosed as part of employment relationships or nondisclosure agreements);
To transmit or facilitate the sending of any unsolicited or unauthorized advertising or promotional material, such as junk mail, chain letters, spam, pyramid schemes, or any other form of solicitation;
To impersonate or attempt to impersonate Rottalab, our employees, another user, or any person or entity (for example, by using email addresses or usernames that are not your own); or
To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Rottalab, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to:

Upload or transmit any viruses, worms, or malicious code that will or may be used in any way that could affect the functionality or security of the Services, our servers, or the Internet;
Attempt to gain unauthorized access to any portion or feature of the Services, or any other systems or networks connected to the Services, by hacking, password “mining” or any other illegitimate means;
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services (including any content, products, or software) for any commercial purpose without our express written permission;
Collect or track the personal information of others through scraping, crawling, or other data-mining techniques without authority;
Engage in any automated use of the system, such as using scripts, bots, or other tools to send multiple request messages to the servers, or to scrape content, in a manner that interferes with the Services; or
Interfere with or circumvent any security or authentication measures of the Services, or any related website, or the Internet (for example, attempting to disable or bypass features that prevent or restrict use or copying of any content).

We reserve the right to suspend or terminate your access to the Services (and/or cancel any of your orders) immediately and without notice if you violate any of the above prohibitions or any other provision of these Terms. Engaging in any of the above prohibited uses may also result in legal action, civil or criminal penalties, and being reported to the appropriate law enforcement authorities.

Section 14 – Termination

These Terms remain in effect unless and until terminated by either you or us. You may terminate your agreement with us (i.e. stop using our Services) at any time by discontinuing use of our site and (if you have an account) by deleting your account or notifying us that you no longer wish to use our Services. We may terminate or suspend your access to the Services (or any part thereof), in our sole discretion at any time and without prior notice, if we determine that you have violated any provision of these Terms or if we decide to discontinue or modify the Services. We may also terminate individual order contracts with you as provided in Section 3 (for example, by cancelling an order and refunding you) in accordance with these Terms.

If this agreement or your permission to use the Services is terminated by either party for any reason, you will remain liable for any unpaid amounts due up to and including the date of termination. Termination will not affect any rights or obligations accrued up to the date of termination. The following sections (and any other provision of these Terms that by its nature is intended to survive termination) will continue to apply even after termination of this agreement: Intellectual Property (Section 6), Feedback (Section 11), Disclaimer of Warranties (Section 15), Limitation of Liability (Section 16), Indemnification (Section 17), Severability (Section 18), Waiver & Entire Agreement (Section 19), Assignment (Section 20), Governing Law (Section 21), Privacy Policy (Section 10), and any other provisions that by law or by their sense and context are meant to survive. Termination of your access to the Services shall not limit any of our other rights or remedies available at law or in equity.

Section 15 – Disclaimer of Warranties

General Information Disclaimer: The material and information presented on or through the Services are provided for general information purposes only. While we strive to ensure accuracy, we do not guarantee that any information provided (such as product descriptions, pricing, or blog content) is complete, reliable, or up-to-date. Any reliance you place on such information is at your own risk. We are not responsible for any errors or omissions in the content, or for any outcomes related to your use of the information on our site.

Services “As-Is”: Except where expressly stated by Rottalab, the Services and all products and content provided through the Services are offered on an “as is” and “as available” basis, without any warranty of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all express or implied warranties with respect to the Services and the products sold on our site, including (but not limited to) implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that the functions of the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We do not warrant that the Services (or any content therein) will meet your requirements or expectations, or that any results obtained from use of the Services will be accurate or reliable.

Please note that some jurisdictions do not allow the exclusion of certain warranties or conditions (for example, the exclusion of implied warranties to a consumer), so some of the above disclaimers may not apply to you. In particular, if you are a consumer in a jurisdiction that provides you with statutory warranties or guarantees (such as a legal guarantee of conformity for products under EU law), nothing in this Section 15 or elsewhere in these Terms is intended to limit or exclude your rights under those lawseuropa.eumccaa.org.mt. For instance, if you purchase a product from us as a consumer, you have legal rights if that product is faulty or not as described, which are not waived by this disclaimer. This disclaimer of warranties applies to the fullest extent permitted by applicable law.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, in no case shall Rottalab, nor our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors, nor Shopify (as the platform provider) or its affiliates, be liable to you for any indirect, incidental, special, punitive, or consequential damages of any kind arising from or related to your use of the Services or any products procured via the Services. This includes, without limitation, any losses such as lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

In addition, unless expressly required by law, Rottalab will not be liable for any damages or losses arising from: (a) your use of or inability to use the Services; (b) delays, interruptions, or errors in our Services; (c) any content obtained from or through the Services (for example, reliance on product information or third-party content); or (d) any unauthorized access to or use of our servers and/or any personal information stored therein.

No liability for certain acts: Nothing in these Terms is intended to exclude or limit any liability which cannot be excluded under applicable law. In particular, we do not exclude or limit our liability for: (i) death or personal injury caused by our negligence; (ii) our own fraud or fraudulent misrepresentation; (iii) our gross negligence or wilful misconduct; or (iv) any breach of our obligations under applicable consumer protection laws regarding the products we sell (including liability for providing goods that are not as described or not of satisfactory quality)mccaa.org.mtmccaa.org.mt. Furthermore, we do not seek to exclude any liability that cannot be limited under Maltese law or other applicable laws.

Cap on liability (if permissible): To the extent we are found liable for any claim arising out of or related to the Services or products, our liability to you shall be limited to the amount you paid us for the product or service giving rise to the claim (or, if the claim does not relate to a specific product, the amount you paid in the past six months for your use of the Services). This limitation will apply to the fullest extent permitted by law. It does not apply to any liability that cannot be limited by law, as noted above.

Because some countries or jurisdictions do not allow the exclusion or limitation of certain damages, in such jurisdictions our liability will be limited to the minimum extent permitted by law. Your statutory rights as a consumer (if applicable) are not affected by this Section.

Section 17 – Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Rottalab, Shopify, and each of our/their respective affiliates, partners, officers, directors, agents, employees, contractors, licensors, and service providers (collectively, the “Indemnified Parties”) from and against any and all losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to any third-party claim or demand due to or arising out of: (1) your breach of these Terms or the documents incorporated by reference, (2) your violation of any law or the rights of a third party, or (3) your intentional misuse of the Services or violation of any policies of Rottalab. This means that if a third party (for example, another user or a government agency) sues or penalizes us because of your conduct – for instance, because you posted unlawful content, violated someone’s rights, or failed to comply with applicable law – you will be responsible for any costs or liabilities we incur as a result of your actions (including our legal fees), to the extent allowed by law.

We reserve the right to handle our legal defense as we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy. If we assume the defense of a matter for which you have agreed to indemnify us, we will not settle any such matter requiring you to admit liability or pay money without your consent (which will not be unreasonably withheld). This indemnity will survive and continue to apply even if you stop using the Services or these Terms are terminated. (Note: Nothing in this Section 17 shall be construed to limit any rights you may have under applicable law that your liability be proportional to your fault; in other words, we are not seeking to make you indemnify us for our own misconduct.)

Section 18 – Severability

In the event that any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall (to the extent possible) be deemed to be severed from these Terms. Such a determination shall not affect the validity and enforceability of any other remaining provisions. If any provision is so severed, the parties shall in good faith negotiate an amendment or replacement provision that, to the extent possible, accomplishes the original intent of the invalid provision in a lawful manner. The rest of the Terms shall remain in full force and effect.

Section 19 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision by us on one occasion shall not be deemed a waiver of any other provision or of the same provision on any other occasion.

These Terms of Service, along with any policies or rules posted by us on this site or expressly referenced in these Terms (such as our Privacy Policy and Refund Policy), constitute the entire agreement and understanding between you and Rottalab governing your use of the Services. It supersedes any prior or contemporaneous agreements, communications, or proposals between you and us, whether oral or written, relating to the same subject matter. This means that any previous versions of our terms of service are no longer in effect once you agree to these Terms. In case of any ambiguity or uncertainty in interpretation, these Terms shall not be interpreted against the drafting party (i.e. Rottalab) simply by virtue of having been prepared by us. All headings in this agreement (such as “Section 19 – Waiver; Entire Agreement”) are included for convenience only and shall not affect the interpretation of these Terms.

Section 20 – Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder to any other person or entity without our prior written consent. Any attempt by you to assign, transfer, or delegate these Terms without such consent will be null and void. We reserve the right to assign or transfer these Terms, and to delegate any of our obligations hereunder, to any third party at our discretion, without notice to you. For example, we may assign these Terms to a successor entity in the event of a merger, acquisition, or sale of our business or assets. In such cases, the Terms will continue to apply to your relationship with the new entity. Subject to the foregoing, these Terms shall be binding on and inure to the benefit of the parties and their respective permitted successors and assigns.

Section 21 – Governing Law

This agreement and any separate agreements through which we provide you Services (such as each product sale) shall be governed by and construed in accordance with the laws of Malta, without regard to its conflict of law principles. By using the Services or placing an order, you agree that any dispute or claim between us arising out of or relating to the Services or these Terms shall be subject to the non-exclusive jurisdiction of the competent courts of Malta. This means that, as a rule, any disputes will be resolved under Maltese law in Maltese courts. However, if you are a consumer residing in another country, nothing in this Section 21 will deprive you of any protection afforded to you by the mandatory consumer protection laws of your country of habitual residenceeur-lex.europa.eu. Under EU law, consumers are protected by certain overriding mandatory rules of their home country that cannot be waived by contracteur-lex.europa.eu. In other words, even though we have chosen Maltese law as governing law, you will also enjoy the benefit of any provisions of the law of your country which cannot be derogated from by agreement, if those are more favorable to you as a consumer. Furthermore, courts that have jurisdiction under applicable law (for example, courts in your country of residence, under EU Brussels I regulation rules) may have authority to hear disputes. By this agreement, we do not object to the jurisdiction of such courts.

For business customers (non-consumers), any disputes shall be subject to the exclusive jurisdiction of the Maltese courts. For consumers, Maltese courts will have non-exclusive jurisdiction, meaning you may also be able to bring a claim in your local courts if applicable law so permits.

Section 22 – Headings

Headings and section titles in this Terms of Service are included for convenience and organization only and will not limit or otherwise affect the interpretation of any provisions of these Terms.

Section 23 – Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updated Terms on our website. If we make material changes to these Terms, we will notify you in accordance with applicable legal requirements (for example, by posting a prominent notice on our site or by email for significant changes). The updated Terms will specify the “Last Updated” date at the top of the page. It is your responsibility to check our website periodically for changes, especially before placing orders or using the Services. Your continued use of or access to our Services following the posting of any changes to these Terms constitutes acceptance of those changes. If you do not agree to any updated Terms, you should stop using the Services.

Please note that any new features or tools which are added to our store (for example, new services, or new applications) will also be subject to the Terms in effect at that time. We encourage you to save or print a copy of these Terms for your records and to regularly review our policies.

Section 24 – Contact Information

If you have any questions or concerns about these Terms of Service, or if you need to contact us for any reason, please reach out to us at info@rottalab.com. This email address is monitored and we will make our best effort to respond to inquiries in a timely manner.

Rottalab Contact Details:
Email: info@rottalab.com
(If you contact us by email, please include any relevant information that will help us assist you, such as your order number for inquiries related to purchases.)

We value our customers and strive to address your concerns and inquiries promptly. Thank you for reviewing our Terms of Service and for shopping with Rottalab. Your use of our Services signifies your understanding and acceptance of these Terms.

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